Mio v2 is here! Dedicated service, admin controls, & seamless UX

Mio v2.0 Release:

We’re excited to announce Mio v2, which enables IT admins to easily configure and further customize their cross-platform messaging functionality across Slack, Microsoft Teams & Webex Teams. We’ve also re-architected our service so it runs in a dedicated environment for each customer. Even more, the end-user experience for employees has been simplified, so adoption of cross-platform communication can happen instantly.

Read on for all the details about these updates and features in Mio version 2.0

1. More admin controls in the Mio Hub

We’ve streamlined the M.io admin dashboard, aka “The Hub” to help IT administrators have full control over their team’s messaging interoperability across each chat platform. This means a business can log into their own Mio Hub site and configure all their settings for the following sections:

  • Organization details — determine the key contacts and access controls for Mio
  • Service accounts — link up the service accounts via auth-flow per platform
  • Channel Sync — control how channels and spaces mirror
  • People Sync — prompt users to connect accounts and show an overview of the team roster and who’s fully connected to Mio

2. New dedicated Mio Hub environment

Mio Hub

Building on the above, and based on our customers’ feedback, we’re going all-in on isolating each instance of Mio in a dedicated environment. By incorporating the latest in container technology, there is no longer a public version of Mio in the Slack or Webex app stores. As of Q4, we’ve moved all our technology into dedicated and virtual private clouds so each customer has complete control of their messaging interoperability.

3. Mio’s UX — more seamless than ever

Mio UX

With cross-platform messaging, we’ve learned it’s critical to act invisibly behind the scenes to create an end-user experience that “just works” without adding cognitive load for end users. With this in mind, we’ve reduced a large portion of our original conversational menus to keep the experience as true to their native messaging app’s experience as possible.

Some examples of Mio’s seamless native experience:

  • If you create a new channel or space, we’ll mirror that channel on the other platform
  • Format text in any way and we’ll match it on the other platforms
  • @mention colleagues and we’ll transcribe it automatically across corresponding platforms
  • Add guests in Slack, Cisco Webex Teams or Microsoft Teams, and we can natively invite them on the opposite apps
  • Edit or delete a message, and Mio will reciprocate the action on the other platforms
  • Add a user on one platform natively, we’ll add them on the other

After an IT admin completes Hub setup, employees can immediately start chatting and using the functionality above, without logging in or doing anything different than they did before. Many of our end users won’t even realize they are communicating with a colleague who uses another platform!

In case you missed it, Mio has a new look!

As mentioned in previous blog posts, we’ve updated our brand and name. Read about it here.

We hope you enjoyed learning about our latest updates. If you’re not syncing your team chat yet, you can get started easily here.

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