Don’t Underestimate the Value of Successful Capacity Management

A mature capacity management process results in a more business focused process, no longer operating reactively but operating as a proactive process.

Modeling is also an important factor when making IT decisions, like a move to virtualization or Cloud, as it allows you to see the future impact that your changes will have on the business and services.

Cost Effective

An effective capacity management process, by communicating with and including all aspects of the business, allows you to plan ahead with confidence and make the best decisions for the business in line with your cost initiatives and SLA’s.

Support Service

Being able to resolve IT incidents in the least amount of time is important to your business and using capacity management software allows you to drill down to performance and capacity issues quickly and easily. Effective capacity management results in less outages due to capacity issues, less time when service levels are poor and fewer performance and capacity crises that need fixing.

More Productive

Capacity management software enables a more proactive approach to how you manage your IT resources, allowing you resolve current performance or capacity issues and plan ahead. Automating some of the more repetitive tasks that the IT team deal with, like creating reports, frees up time for more skilled personnel to start looking ahead at the future business needs leading to a more productive capacity management team.

Best Practice

ITIL version 3 views capacity management as comprising three sub-processes — business capacity management, service capacity management and component capacity management.

Capacity management is responsible for ensuring, in a cost-effective manner, that adequate capacity is available at all times to meet the needs of the business. The capacity management process works closely with service level management to ensure that the business’ requirements for capacity and performance will be met. There are a number of workshops and courses available which cover best practice in capacity management.