#11 — How’d you do it?
It matters less what you do, more how you do it. We tend to favour grand gestures we think will have impact, but these are of little consequence fi they’re not done well, with care. And more often it’s the little things that actually have greater impact, eventually.
It’s how you greet someone, how you make eye contact or smile at a stranger, or not. It’s whether you listen to the response when you ask someone ‘how are you?’ It’s the ‘thank you’, the compliments, the small selfless gestures, it’s kindness, generosity, compassion, caring — these are the things that matter.
And it matters less how grand or public these gestures are, it matters that you do them and how you do them. It’s the nuance, the specific, personalised and subtle experiences that resonate, because they’re real.
It doesn’t matter what you job is or how much power or influence you think you have, it’s how you do all things that matters. And how you make others feel while you’re doing it that matters even more.
