Michael Lin
Aug 22, 2017 · 1 min read

Jon, I am a Scoop rider and driver in Seattle. I have to say, the Scoop matching process is sub-optimal. I frequently get matched with riders who are way-out-of-the-way for me to pick up. That’s my #1 reason for cancelling. When Scoop matches me with riders who are withing 1 ~ 2 miles from my start location, I never cancel. It is when the distance is too far or out of the way. If you guys could fix that algorithm, my bet is that a lot of the cancellation would go away.

Michael

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    Michael Lin

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