Michael DevlininSIDE LabsCould Chatbots really help CAS? We’ll plant 100 trees for your opinion.We are exploring whether Chatbots could improve the experience of people contacting Citizens Advice Scotland.Mar 21, 2022Mar 21, 2022
Michael DevlininSIDE LabsWhat can SCAH do with superhuman* voice understanding?We recently deployed a Voice AI system that directs SCAH callers to to their local bureau. We are now pondering: what next? What other…Mar 2, 2022Mar 2, 2022
Michael DevlininSIDE LabsCivTech Weeks #14–15: Go live!At 9am last Monday, we turned the new PolyAI system live on the Scottish Citizens Advice Helpline. (Here’s a 30-sec video of the system.)…Feb 17, 2022Feb 17, 2022
Michael DevlininSIDE LabsCivTech Weeks #12–13: CAS Helpline demo videoPost Christmas, we are back at CivTech and burning off the mince pies as we prepare for Demo Day on 8th February.Jan 18, 2022Jan 18, 2022
Michael DevlininSIDE LabsCivTech Weeks #9–10: All systems go!The new Citizens Advice Scotland Helpline AI system is ready to test out. Here’s what makes it cool:Dec 20, 20211Dec 20, 20211
Michael DevlininSIDE LabsCivTech Weeks #7–8: Secure File UploadExploring secure file upload systems for Citizens Advice ScotlandDec 3, 2021Dec 3, 2021
Michael DevlininSIDE LabsCivTech Week #6: Decision day!Making tough decisions and planting 4000 treesNov 15, 2021Nov 15, 2021
Michael DevlininSIDE LabsCivTech Week #5: ‘Why do we keep building robots when they are so irrational?’Robots and AI: what’s the difference?Nov 9, 2021Nov 9, 2021
Michael DevlininSIDE LabsCivTech Week #4: Speech AI and Ziggy StardustAfter last week’s call for Scottish accents went somewhat viral thanks to George Eckton and his colleagues at Citizens Advice Scotland, we…Nov 1, 2021Nov 1, 2021
Michael DevlininSIDE LabsCivTech Week #3: We’ll plant 100 trees in return for 15 minutes of your lovely Scottish accentIn this autumn of shortages, can we add our shortage to the list? We are currently experiencing a shortage of Scottish accents, a vital raw…Oct 25, 2021Oct 25, 2021
