Michael De WildtinInflux BlogNew Feature: Support as a Service for ThemeForest CommentsI’m excited to announce that we’re now offering support as a service for ThemeForest comments as part of our 24/7 WordPress support…Apr 12, 2017Apr 12, 2017
Michael De WildtinInflux BlogInflux Year in Review: 2016It’s been an incredibly fun and exciting 2016 for Influx, and while this time of year can actually be one of the busiest times for customer…Dec 14, 2016Dec 14, 2016
Michael De WildtinInflux BlogWe’re Taking on Support QualityThree years ago we launched Influx out of a widespread need to just answer tickets. I was running the Dropbox for WordPress plugin, which…Oct 5, 20161Oct 5, 20161
Michael De WildtinInflux BlogHow to Hire Outstanding Customer Support AgentsWe grade all of our support work based on comprehension, brand, depth and empathy, so we want our agents to act well with all four of those…Aug 11, 2016Aug 11, 2016