Michael G. Cohen

Michael G. Cohen

GM Zero Gravity Labs (LoyaltyOne) — Relentlessly pursuing what’s next in the world of retail and customer influence.

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What Pandora taught me about personalization and switching costs

I used to work at a company that had a US IP address and while there I started using Pandora as my streaming music service of choice. Only after leaving that role did I realize the lesson Pandora taught me about…