The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
787107

I hope that after this article points out how challenging United’s over-booking problem is for them, people will demonstrate compassion and help them avoid a repetition of such an unpleasant event.

I will certainly avoid booking with United in the future, and I hope that they are never again confronted with such a challenging situation.

Show your support

Clapping shows how much you appreciated Michele Cox’s story.