Michelle Thong – Medium

Michelle Thong

Finding Purpose, Connection, and Courage at San Jose City Hall

Reflections on six years in local government and civic technology

7 min readFeb 28, 2020

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Finding Purpose, Connection, and Courage at San Jose City Hall

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Michelle Thong
in
The San Jose Way

2019 in Review: Moving From Vision to Reality

5 highlights from San Jose’s journey to better digital services

8 min readDec 31, 2019

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2019 in Review: Moving From Vision to Reality

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Michelle Thong
in
The San Jose Way

How Agile Helps Non-Technical Teams Get Things Done

What we’re learning from scaling Agile methods in the City of San Jose

6 min readApr 22, 2019

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How Agile Helps Non-Technical Teams Get Things Done

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Michelle Thong
in
The San Jose Way

Being a Multiplier: Why Government Innovators Need to Do Less and Lead More

Tales from San Jose City Hall

5 min readApr 3, 2018

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Being a Multiplier: Why Government Innovators Need to Do Less and Lead More

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Michelle Thong
in
The San Jose Way

How Being Curious About Customers Helps San Jose Public Library to Innovate

A profile of user experience research leader, Julie Oborny

5 min readFeb 1, 2018

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How Being Curious About Customers Helps San Jose Public Library to Innovate

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Michelle Thong
in
The San Jose Way

Being Intentional About Local Government Innovation

Seven highlights of the past year on San Jose’s Innovation Team

7 min readDec 19, 2017

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Being Intentional About Local Government Innovation

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Michelle Thong
in
Code for San Jose

What Code for San Jose Should Learn From OpenStreetMap

Reflections on civic tech volunteerism from National Day of Civic Hacking 2017

5 min readOct 10, 2017

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What Code for San Jose Should Learn From OpenStreetMap

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Michelle Thong
in
The San Jose Way

Scrum is the best thing that happened to our government team

Delivering work in small increments keeps us focused, aligned and continuously improving

6 min readSep 24, 2017

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Scrum is the best thing that happened to our government team

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Michelle Thong
in
Code for America Blog

Hack Nights Are a Civic Good

Reflections on three years of building San Jose’s civic tech community

7 min readJun 13, 2017

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Hack Nights Are a Civic Good

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Michelle Thong
in
The San Jose Way

A Warm-up Exercise for Government Innovators

How a ball game is helping City Hall workers find their innovation mojo

4 min readDec 22, 2016

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A Warm-up Exercise for Government Innovators

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Michelle Thong

Michelle Thong

Iterating towards human-centered, data-driven government. Senior Product Manager at Nava PBC. Previously: Digital Services Lead, City of San Jose.

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