We Don’t Oversell the Sunny Side of Healthcare. Here’s Why.
At Small Business Health Insurance, we pride ourselves on providing the folks we partner with excellent healthcare coverage options and second-to-none customer service.
Part of holding ourselves accountable to that crucial standard is putting the customer first and ensuring that they feel empowered to make their next health insurance move with complete and accurate information: the good, the bad and the unexpected.
For What It’s Worth (Which is Everything)
We invite all healthcare brokers to ask themselves a very simple question: would you rather hang up from a client call knowing that you made a sale, or a customer? For us, it’s a no-brainer: We’re people in the business of people. Transparency is paramount, and we take building lasting relationships with our clients seriously.
We learn the ins and outs of our customer’s situation and healthcare goals long before we ever ask them to pull the trigger on a new plan. Taking the time to dig in and get to know the people we help receive healthcare allows us to spot any challenges that may arise or limitations that may apply in regard to their health insurance options, and pull together only the most relevant, on-budget quotes. This process of discovery and rejection of lesser health plans pays off for our clients in time, money and peace of mind saved, 10 times out of 10.
The Best or Bust
Highlighting only the most attractive elements of a healthcare plan (and downplaying pesky details, like extra carrier charges, exclusion of pre-existing conditions or a narrow coverage network) is a default for many insurance brokers.
2 things are certain at SBHI:
- We aren’t most Insurance brokers.
We offer ONLY the best plans in the industry, and don’t sugar coat the details of even the most excellent plan.
- We don’t sugarcoat the details…but we do handle them for you.
From making ourselves available to our clients every time they have a question or need help (no waiting on hold…that’s a 3rd certain here) to handling unique challenges with skill and speed, we’re here to take the pressure off.
As our founder says:
“We know you, we know what you need and your goals. Continuing to prioritize our clients and making sure we’re available whenever and however they need — that’s what works for us, and more importantly them.”
-Quincy McAlpine | Founder, SBHI
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If you’re someone who’s looking for a quote or to discuss your health options for this upcoming open enrollment, visit our site or give us a ring at 248.703.6479.
