Cox Cable

All I want to know is if your ‘gigablast’ gigabit connection is available anywhere in Las Vegas. I read online that people here were getting it, when I went to the site to research it, a chatbox popped up, then this is what happened.


Thank you for choosing Cox Communications. A representative will be with you shortly.

You are now chatting with Clare.

Clare: Good Afternoon! Thank you for visiting Cox Sales Chat! My name is Clare. It will be my pleasure to assist you with adding new services or upgrading existing services today!

Clare: To begin, may I ask who I have the pleasure of chatting with today?

You: Hi, I am wondering if cox gigablast is available in las vegas?

Clare: Gigablast Specialists solely focus on installation, pricing, and questions. For Questions regarding Gigablast, you would want to call our specialists at 1–844–260–0419.

You: no

You: is it available in las vegas?

You: I’m asking you

Clare: To clarify, they would have that information, as we do not have that information online.

Clare: Are there any other questions you would like me to assist you with today?

You: yea

You: why do you not have the information?

You: of what you sell

You: ?

Clare: That would be because we have a special division for that, to get ahold of them please call the phone number above.

You: I’m not gonna fucking call a number to find out what you sell

You: can you have them call me?

You: are you even a real person or a robot?

Clare: I cannot as the would be a separate division. Our company considers that content and language to be inappropriate. If you continue to send improper messages, I will be forced to end our chat session.

You: what if I told you I had a cox account

You: would you tell me then?

You: you know

Clare: I would still suggest calling the phone number above. As our Gigablast Specialists solely focus on installation, pricing, and questions. For Questions regarding Gigablast, you would want to call our specialists at 1–844–260–0419.

Clare: You can also email them at gigablaststatus@cox.com!

Clare: Are there any other questions you would like me to assist you with today?

You: whats crazy is that considering how much of a pain in the ass and how much you guys fucked me over getting my internet set up. you find bad words offensive

You: I guess I’ll email them

You: but thats bullshit

You: you see why yes?

Clare: I understand completely, believe me, If I had that information for you, I would provide it. At this time, the above methods are the only way to get that set up.

You: can you call them for me?

Clare: I am not able to do that as I am an online only chat agent.

Clare: Do you have any other questions relating to sales you would like me to assist you with today?

You: yea

You: can you sell me gigablast ?

You: I will upgrade to it

You: right now

Clare: To clarify, you can place an order for it online, but you will actually be called about the order to be told all of the installation prices, and everything else associated.

Clare: Which is why I suggest calling the phone number above.

You: ok

You: I want to order it

You: do you want my account or address

Clare: Excellent!

Clare: Do you currently have any services with us?

You: i currently have cable modem

You: yes

Clare: The first step in checking the available bundle/package information, pricing and to place an order, would be for you to log into your account. Are you able to log into your account?

You: i just want gigablast

You: i currently just have the 100mbs speed

You: its like 62.99 for a year

You: is the special i am on

You: how much more will gigablast be

Clare: As you have reached Cox Sales Chat I will be happy to connect you with a account specialist who can assist you with that matter. Sound good?

You: … I guess….

Clare: One moment.

Please wait while I transfer you to an operator at Cox Care.

You are now chatting with ‘Darryl W.’ at Cox Care.

You: darryl

Darryl W.: Welcome to Cox live chat Support. My name is Darryl and I am happy to assist today.

Darryl W.: How may I help you ?

You: i just got transfered you over chat

You: thats amazing

You: i thought that only happened on the phone

You: do you know if they have gigablast in vegas?

You: las vegas

Darryl W.: Provide me the address to verify .

You: Las Vegas, Nevada

You: I know its not at my current address

You: But I may be moving and would like to know if its available here

Darryl W.: Its available for some address .

You: like what zip codes?

Darryl W.: We are going to need the address to verify .

You: is it a secret where the service is?

You: I would literally choose moving to one area of town over another if I could have gigabit internet…

You: vegas is 89 stuff

You: like im at 89178

You: used to be at 89117

You: then i was at 89119 and 89102

You: gonna move again

You: those are all vegas addresses

You: zip codes. I can give you addresses

You: can you not search by zipcode?

Darryl W.: I can try , provide me the zip code .

You: bor

You: bro*

You: i just gave you 5

You: i know its not at my current 89178

You: Is my request not clear?

You: I feel like you are starting to waste my time….

Darryl W.: Give me a moment, please.

Darryl W.: I am verifying if the service is available for that zip code .

You: dude

You: I’ve given you so many moments

You: do you not have a way to search for gigablast availability in las vegas?

You: this is crazy, maybe i need to switch to century link? I’ve heard their customer service, and actual service, is worse than cox

Darryl W.: I cant verify with the zip code I need the address . When you have it you can verify on this link Click here.

You: bro

You: you are telling me

You: you can only search an address

You: street city zip

You: and tell me if its their or not?

You: which is exactly what that page asks for

You: why the fuck am i talking to you, if you are going to just type an address into the link you sent me?

You: Is there like a worry that your competitors, say century link and AT&T are going to find out where you service gigabit and then compete with you there?

Darryl W.: We have a policy against the use of foul language. Thank you for choosing cox , have a good night .

You: and before you type what the last person did

Thank you for chatting with us. Please click the “End Chat” button on the top right of the chat window to tell us about your experience today.


Here is a screen shot of it.

After the disconnect I clicked the email in the upper right to send me a copy of chat. It still hasn’t came in.

I thought I would just click the print button to save it as a PDF, because its 2016 — who prints stuff these days — but then I received this message.

All I am trying to do is find out if I can get Gigabit service. Just a really weird business model that you have where you say you’ll sell me something, proceed to not help me do anything I can’t on my own. Then get upset by my language?

I know the world is becoming a softer place, but as a corporation, you can’t handle the word Fuck? What the fuck is up with that? That is fucking stupid. I’d tell you to fuck off, but now that’d just be immature, and I have a policy against the use of foul language. Thank you for fucking with me cox. I hope you have great fucking day.

Peace and Love,

XOXO