Mike LaurieCan banks be doing more to design for their customers mental health?With the announcement of record profits not seen since the financial crisis, banks can afford to fund initiatives that can help customers…Feb 14, 2023Feb 14, 2023
Mike LaurieinBootcampCentralised v.s. distributed design teamsOrganisations very often deploy design on a continuum that runs from centralised CDO-lead functions to fully distributed practices.Feb 17, 2023Feb 17, 2023
Mike LaurieinBootcampWays to improve customer services with AIAlong with literally millions of other people this month, I’ve been tinkering around with ChatGPT, the artificial intelligence language…Dec 13, 2022Dec 13, 2022
Mike LaurieUsing Systems Thinking to Design Better ServicesWhen creating new services for clients, we very often don’t delve deep enough into the organisation that delivers the service. Service…Jun 29, 20164Jun 29, 20164
Mike LaurieWhy your roadmap might be strangling your productProduct roadmaps generally intended to give investors, stakeholders, suppliers and customers a sense of when features are intended to be…Feb 21, 20162Feb 21, 20162
Mike LaurieThe Cultivated OrgNew organisations must act like the kind of company they want to be, rather than just talk about the kind of company they want to be.Jun 13, 2015Jun 13, 2015
