Everyone says, I’m so disappointed in you. I’m so disappointed that your company did not give me this and that. As a customer happiness officer, I get riled up with this.

Disappointment. Are you sure you’re so easily disappointed when I don’t give you freebies and give you what you expected? How could you use the word so lightly, so frivolously without any thoughts.

Disappointment. It is something or someone once filled with hopes and dreams. And then have them broken and crushed. Someone who once trusted and believed. And put in fucking effort to achieve that. Yet... It did not turn out the way he or she wanted. That is disappointment. The crushing and squeezing of the heart. Where you sigh, hoping to breathe out the negative emotions out of your body

. Where you let go of image and dignity and let your tears fall freely in front of whoever and wherever. Where you look at the mess thinking how did it turn out to be this way. That is disappointment, not when you did not get the upgrade you think you deserved.

Disappointment. It crushes you, make you look through the world cautiously with tinted glasses. How you are unable to believe again.

And yet, Hope. Courage. Faith. They will come along and reassure you the take the leap of faith again. One day.