One of the most common questions that newbies ask before stepping into the realm of IT Service Management (ITSM) is which is better, ITSM or ITIL. If not, what are the basic differences between these two?
To simply put, the ITSM is a real practice that manages IT operations as a service. On the other hand, ITIL is a set of practices that offer ITSM guidance while covering the basics.
Let’s read forward and find out what is ITSM or ITIL.
ITSM vs. ITIL
What is ITSM?
IT Service Management, ITSM is performed by service providers to implement and manage the quality to meet the standards of business. It is integrated with an adequate amalgamation of information technology, people, and process.
The paradigm of ITSM has emerged as a basic approach toward how IT companies deliver their support and provide services.
It highlights the idea that IT professionals must align their goals with the strategic objectives of the company and work toward delivering value to their customers
What is ITIL?
ITIL was introduced as an abbreviation for Information Technology Infrastructure Library that was published between 1989 and 1996. It was a volume that comprised 30 books.
In 2000 and 2001, ITIL volume 2 came into the market that contained 9 books, each of them having 30 processes. In May 2007, volume 3 was released that introduced the world with a refreshed system of 30 processes. Then refinement and clarifications of ITIL volume 3 were released in 2011. Throughout this way, the full name, which was Information Technology Infrastructure Library, got relinquished, and ITIL turned out to be the official name.
Explore more about ITIL vs. ITSM from our detailed blog.
