One tip for your churn to stop at 5%
Sometimes it's easy to ask why my churn rate is so high for yourself. But have you ever thought about asking your client? There's a lot of things that can make you not want to do that. 1- You can't have this process of asking your client what is he missing automatic. 2- It's hard to know when your client stopped using your product. 3- You don't know when to ask. But don't stop there. The best way to know when it's time to change your pricing, your product or anything else it's when your client it's trying to leave.