Anthem Launches Innovation Challenge: Help improve the workplace experience for our Customer Service Representatives

Customer Service Representatives (CSRs) are a vital touchpoint for our customers, responsible for delivering an exceptional experience when customers call with questions, concerns or problems. Because our industry is heavily regulated and our company oversees multiple products and brands, this role requires a high degree of empathy, problem solving and emotional intelligence. We want to create a work experience that sets CSRs up for personal success and job satisfaction.

We are looking to redesign the CSR experience in the following areas:

• Recruiting and Hiring
• Onboarding and Training
• Daily Responsibilities
• Continued Learning and Career Progression

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