Allstate Launches Innovation Challenge: How would you improve the insurance claim process for customers?

When people experience auto or property losses, such as a car accident, they need to communicate the details of what happened to their insurance company in order to file a claim. We want to make it as easy as possible for customers to tell their ‘story’ of what happened. We understand that our customers have just experienced a stressful event and that they want to be able to explain what happened one time in a way that’s quick and clear.

Our current process provides customers with several options to report a claim: call the 1–800 number, contact your agent, or report it yourself using an online application. The online application feels like completing a form and may limit customers’ ability to really tell their story of what happened.

MindSumo hosts challenges for Allstate and over 250 other companies to help generate unique ideas and insights from a community of over 300K US college students.

Learn more about how we can help you, and what we’ve done for other clients.