Anthem Launches Innovation Challenge: Help improve the workplace experience for our Customer Service Representatives
Customer Service Representatives (CSRs) are a vital touchpoint for our customers, responsible for delivering an exceptional experience when customers call with questions, concerns or problems. Because our industry is heavily regulated and our company oversees multiple products and brands, this role requires a high degree of empathy, problem solving and emotional intelligence. We want to create a work experience that sets CSRs up for personal success and job satisfaction.
We are looking to redesign the CSR experience in the following areas:
Recruiting and Hiring
Onboarding and Training
Continued Learning and Career Progression
MindSumo hosts challenges for Anthem and over 250 other companies to help generate unique ideas and insights from a community of over 700k millennials.
We are a leading manufacturer that is passionate about innovation and sustainability. We pride ourselves in our constant questioning of the future of product manufacturing, and continuously invest into new ideas to provide the maximum amount of trust, reliability, and value to our customers! But we need your help re-designing the bath tub experience: for the 22nd Century- and beyond!
What is your idea for the future of bathtub/shower designs, amenities, and experiences? We’re looking to understand how we can best create the bathtub of the future!
MindSumo hosts challenges for over 250 other companies to help generate unique ideas and insights from a community of over 700k millennials.