As urban areas grow and access to mobile devices expands, transit agencies are exploring ways to make the public transit experience easier and more inviting. New technologies are allowing agencies to move away from paper fares and explore new options for riders to pay with digital accounts and mobile devices.

In the Bay Area, 22 transit agencies are set to go completely paperless by January 2020, with a new mobile app that allows riders to pay fares and reload accounts through their mobile devices. …

Mindy Montgomery

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