Miranda McClellaninMiranda in the MiddleHow They Measure: Post-Outage Customer CompensationWhy $5 from AT&T won’t solve customer satisfaction.May 6May 6
Miranda McClellaninMiranda in the MiddleHow They Measure: Starbucks Drive-Thru Customer ExperienceWhat The Metrics Tell Us About Company PrioritiesFeb 29Feb 29
Miranda McClellaninSciTech ForefrontMake Opt-In the Default Data Sharing SettingReversing the default can improve consumer control and privacy in health-related dataAug 8, 2023Aug 8, 2023
Miranda McClellaninMiranda in the MiddleFree for the Price of Your Data7-Eleven Turned Free Slurpees into Data CollectionJul 19, 2022Jul 19, 2022
Miranda McClellaninMiranda in the MiddleA Public Breach of National SecurityHow Pro-Trump Riots Led to Data LeaksJan 7, 2021Jan 7, 2021
Miranda McClellaninMiranda in the MiddleThe Only Plan for Poor StudentsHow MIT’s Reopening Plan Outperforms Peers’ to Accommodate All StudentsAug 9, 2020Aug 9, 2020
Miranda McClellaninMiranda in the MiddleFulbright Scholar Forced Home by COVIDHow the pandemic response in Spain and in my home state of Texas differ for the worseJul 8, 2020Jul 8, 2020
