I know Cindy, as a coworker for many years at American Airlines and know her to be exactly as you described! While I’m no longer there, I, too, am that type of person, and also would have made the same efforts for you, as I did for every customer with whom I spoke. The good news is that there are still a great many there who are of the same ilk, and Cindy is right at the top of that list! God bless you, Cindy!