Mitch LiebermanA Model that Defines the Stack in Support of Generative AI( my post from November outlines my thoughts on a stack approach)Jan 23, 2023Jan 23, 2023
Mitch LiebermanWords Matter when talking (about) ConversationsI read with interest a post that Dan Miller wrote after the recent Opus conference. Full disclosure, I worked with Opus a few years ago and…Nov 28, 20221Nov 28, 20221
Mitch Lieberman(Re) Framing the Conversational AI Problem SpaceA conversation is an exchange of messages (synchronous or asynchronous), verbal or written, between two entities, intended to achieve an…Nov 21, 2022Nov 21, 2022
Mitch LiebermanWhere is the Innovation happening in Conversational AI?Market innovation is the creation of new products or services that are not already in the market. Market differentiation is the process of…Nov 14, 2022Nov 14, 2022
Mitch LiebermanThe Importance of Conversations and the Need to take a System-Level ViewInfluence a journey, facilitate engagement, and impact the experienceNov 9, 2022Nov 9, 2022
Mitch LiebermanTrends in Conversational Commerce, the Experience ConnectionCustomer service has embraced changes in technology over the years, some technologies have succeeded, some, well, have struggled (The IVR…Oct 24, 2018Oct 24, 2018
Mitch LiebermanSimply Service.Within information technology, there is no longer a need to call anything “Self-Service”. It is all simply Service.Aug 26, 20183Aug 26, 20183
Mitch LiebermanI originally put this on Linkedin — frankly, I am not sure who reads what, where anymore.For the past couple of months, we have been working with the fine folks at Helpshift. On August 2nd, we are going to broadcast a roundtable…Jul 26, 2018Jul 26, 2018
Mitch LiebermanBroken Trust or Brand Promise ExposedThis is a tale of two companies, two experiences and two journeys. This is about engagement, trust and relationship building. Both…Jun 27, 2018Jun 27, 2018
Mitch LiebermanMarketing Is The New Customer Service: Salesforce Connections 2018Often, reflecting on where you have been, offers clarity towards where you are going.Jun 19, 2018Jun 19, 2018
