Hurricane Harvey was the first time I’ve ever participated in the civilian response to a natural disaster, and I learned a lot in the process.

On Monday, I gave a short attendee talk at MicroConf Growth on how to conduct user interviews and usability sessions. It was only twelve minutes, though, so I had to focus it on the key point:

The shutdown highlighted just how financially precarious most Americans are, even those with stable middle class jobs.

Missing two paychecks — plus having to wait another week for the backpay to clear — stretched even the most stable federal employees and contractors’ finances.

You’ve probably heard the idea that it takes 10,000 hours to master a skill. Malcolm Gladwell popularized the idea…

Santa Claus, Inc., a worldwide distributor of Christmas presents, takes data protection seriously. This document describes your relationship and rights with Santa Claus, Inc (aka “Santa” aka “Claus organization”).

It’s frustrating to look at your metrics and wonder why you have high dropoff, low conversion, or low engagement.

Ultimately, there’s only so much digging you can do in Google Analytics or a spreadsheet before you need to…