Michael KiminChatbots LifeDon’t lose your customers over a simple misunderstanding.When we were testing a client’s voice app, we noticed an interesting phenomenon.Apr 24, 2020Apr 24, 2020
Michael KimDon’t Fear the Design SprintOver the past several months, I’ve been honored to teach several design sprint workshops in conjunction with the Chicago Connectory. These…Feb 10, 2020Feb 10, 2020
Michael KiminSprint StoriesHow Design Sprints are Helping a Western Business Solve the China ChallengeChina is a potentially lucrative market for western businesses, but it’s also a challenging one. Even mighty Amazon has retreated from…Sep 19, 2019Sep 19, 2019