Great post and so spot on target. I knew how it would be when she started off the post with “there are two sides to every story”. How she doesn’t get that the guy probably had a concussion also speaks volumes. It’s the first thing I thought of when I saw the video.
Then it went on and on and on. Comparing the incident to having to remove her infants socks. And then the “911”thingy.
As you pointed out, this has nothing to do with the “complexities of aviation”. This is very simply about humanity.