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We are entering 2021 with enormous momentum and excitement as we embark on a new chapter of growth and become the only app homeowners need to fix, maintain, and improve their home.

As we make our vision a reality, we are also reimagining what our work culture looks like at Thumbtack long-term. While the pandemic caused seismic shifts in how and where we work, the next few years offer us an opportunity to lean into this moment to reimagine what is possible.

To that end, I am excited to share that Jelena Djordjevic, who has been our Chief of Staff…


I’d like to welcome Melanie Margolin to Thumbtack in her new role as Chief Legal Officer. The very first time I spoke with Melanie it was abundantly clear that she was the person for the job because her values and passions line up perfectly with our company culture and mission. I think you’ll see what I mean when you read our Q&A below.

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First, a little background on Melanie. Most recently, she served as SVP and General Counsel at Wabash National, a company with 6,500 employees and annual revenue of $2.3 billion. Prior to Wabash, Melanie was Deputy General Counsel…


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Today I want to share the beginning of a new chapter. We’re excited to announce that Thumbtack has acquired Setter, a home management company. This addition will greatly enhance our ability to become a partner to homeowners in the long-term maintenance of their home.

Not that long ago, I was sitting on my living room couch and heard one of those thumps in the wall that happens every so often. My first thought was to question if it was the heating system. Which led me to think, “When was the last time we had that looked at?” — I had…


The first half of this year has been full of more ups and downs than any in our history. As a company that brings customers together with the local service professionals they need to get things done, our business saw an immediate impact due to COVID-19. In the face of this sharp decline, we were moved to make some incredibly hard decisions.

We pushed through the uncertainty, guided by our mission: to help everyone do life’s work with joy and purpose. As a team, we rallied together to give customers more choices and small business owners more chances. We advocated…


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Through the weekend and beginning of this week, we’ve remained silent. We wanted Black voices to be the loudest, not brand voices. We wanted to listen. And we took a hard look at ourselves.

We have not done enough. We are nowhere near where we ought to be.

This movement did not begin with George Floyd’s murder or black squares on social media. While this moment feels like a wake-up call for many, there have been plenty of opportunities to speak up and show up, to galvanize action. We let those opportunities pass us by. We can do better.

At…


Building Thumbtack: Six Years, Forty-two Rejections, and a Singular Obsession With Solving One Big Problem

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A few years ago, Thumbtack was just a handful of people working out of a rented house. We were excitedly chasing a dream without any pay, my co-founder was sleeping in a closet, and there was this constant existential fear of running out of money.

Marco Zappacosta

Co-Founder & CEO of @thumbtack

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