Workshops Session A: Towards a seamless passenger journey

This particular part of the session focused on the better integration of different service providers in order to facilitate a seamless journey for the passenger. Within different groups, participants of the workshop discussed a variety of approaches that reduce friction along the journey.

The main focus of the workshop enquiry was to trigger workshop participants to discuss about what they currently like and dislike at airport journeys, how technologies (personalised and non-personalised) could potentially assist them in their travel tasks and enhance their travel experience and what motivations and incentives they potentially have for using such new travel technologies.



Connecting stakeholders to discuss and advocate for user-centric approaches and cross-modal cooperation in transport of passsengers and freight.

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