How to measure Customer Retention Rate ? Cohort Analysis & Retention Rate Visualization in R
6 min readJan 26, 2018
In an Ecommerce business, its important to analyze User Retention over time. Some normal questions we tend to solve-
Are the customers doing more or less repeat purchases over time? OR rate at which we are losing customers getting better or worse?
What is the overall retention rate ? How and when are users returning back after their first purchase?
Are the new customers sticking around for the second, third, fourth, .. month?