MollyKey account planning should be at the top of your new year’s resolution listAt the end of 2015 we made a prediction that 2016 would be the year of customer success. Looking back on the year, we can confidently it…Dec 28, 2016Dec 28, 2016
Molly“Owning” customers: The toxic-wasteland for collaborationSide-stepping the very obvious problematic and negative connotations stemming from the terminology, “owning” customers, prospects, or…Apr 13, 2016Apr 13, 2016
MollyDestroying workplace silos: The first step to ultimate collaborationThe Silo Mentality has definitely had its day in the sun. But, it is my sincere hope that the sun is setting on such an antiquated business…Mar 16, 2016Mar 16, 2016
MollyDriving Alignment between Sales, Marketing, and Customer SuccessOriginally posted on http://journeys.getsynap.com/; Author: Jeremie BaconJan 20, 2016Jan 20, 2016
Molly6 Business & Customer Relationship Lessons from Star WarsOriginally posted on blog.getsynap.com written by Jeremie BaconDec 16, 2015Dec 16, 2015
MollyThe top 6 reasons 2016 will be the year of customer successThe year 2015 highlighted quite a few industry trends making big impacts. Security became a much higher priority for all companies, not…Dec 9, 2015Dec 9, 2015
MollyStrengthening long-distance customer relationships is as easy as dialing 867–5309And other customer-related things we learned from Tommy Tutone & Stevie WonderDec 7, 2015Dec 7, 2015
MollyA skeptic’s perspective: Why all teams should have email transparencyAs the newest member of Synap, I came in hearing all about the virtues of email sharing. Prior to joining, our co-founder and head of…Nov 18, 2015Nov 18, 2015
MollyUnderstanding the venture funding food chainWritten by Jeremie Bacon and originally posted on Synap Software Labs blog.Nov 9, 2015Nov 9, 2015
MollyWhy no-reply emails are killing customer happinessA recent Emarketer report stated that nearly 70% of US internet users choose to communicate with businesses via email instead of other…Nov 9, 2015Nov 9, 2015