How to build a chatbot that people actually want to use

Artificial intelligence

Yes, chatbots are based on artificial intelligence. No they do not have the capability to reason. They could be self learning, but not in the way you would expect them to be.

So how do I make a chatbot that people actually want to use?

Know your user

Why a chatbot?

Defining the scope

Building, training and testing

It might seem as if your chatbot works perfectly. I promise you it doesn’t.

Last thing you should know

The most important things I’ve learned over several chatbot projects is the importance of managing the users’ expectations, guiding them, using the right tone of voice and to never leave them at a dead end.

Manage expectations

Guide your user

Use clear language and the right tone of voice

Keep the conversation going

Conclusion

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Monkeyshot is an Antwerp based User Experience Design company, balancing between the art & science of UX design.

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Monkeyshot

Monkeyshot

Monkeyshot is an Antwerp based User Experience Design company, balancing between the art & science of UX design.

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