Moving office is a major milestone for any fast-growing startup. These are the dos and don’ts we learned the hard way. — We recently moved our team of 350+ people from a 13,000 sq ft office in Old Street that we’d quickly outgrown, to a shiny new 48,000 sq ft space in the City. In the process, we learnt a lot about the dos and don’ts of office moves, mostly by finding…

Being flexible enough to move quickly while making sure all our engineers are supported can be tricky. — The way we organise our teams and manage the people in them is crucial to our success as a company. More than 70 engineers work at Monzo, across all areas of the business. They build our core banking system, our iOS and Android apps, and lending products like our overdraft…

Engineers at Monzo spend one day each month working on ideas that aren’t in the roadmap. — We divide our year into four, and each quarter the whole company works towards different goals, whether that’s growing our user base, making money through lending, or encouraging more people to use Monzo as their main account. But although we set goals as a company, we work in small, cross-functional…

To make sure all our engineers have clear paths to progression, we’ve put together a framework that explains what we expect from engineers across the company. — We’re building a world class engineering team at Monzo, which means hiring the right engineers, and helping them to thrive here. And we can only do that by making sure they all have a clear path to progression. So we created a framework that engineers at Monzo can use to…

We used user research to update our help screen so you can find your own answers faster and we can support all of our customers as we scale. — Our goal is to make it as easy as we can for you to get the help you need, when you need it. …

How we write can change how people feel about us, so we’d better make sure our words reflect what we stand for. Our tone of voice guidelines exist to do just that. — Finance isn’t as complex as banks make it sound Let’s start with an unsurprising fact: people don’t really trust banks. A YouGov survey in May 2017 showed that only 36% of Brits trust banks to operate in their best interests. …

Product manager Jami explains how the product team at Monzo turn a sneak peek on the community forum into something you can hold in your hands. — Every couple of weeks, a new version of the Monzo app hits the App Store or the Play Store. Sometimes they contain a few fixes, to make sure everything’s running smoothly. Other times they include exciting new features, like upgraded accounts or Pots. Especially if your app updates automatically, it…

Understanding how our customers use their money helps us make more informed design decisions. — Our mission at Monzo is to make banking better for one billion people, and a large part of achieving that involves solving existing problems. …