Morgan Miller 🏳️‍⚧️ – Medium

Morgan Miller 🏳️‍⚧️

Published in
Practical by Design

Closing up shop on Practical by Design

After 8 years of partnership, we’ve decided to close down our business and provide a last chance to purchase our blueprinting courses

Apr 23, 2024

Closing up shop on Practical by Design

Apr 23, 2024

Hi, I’m Morgan now.

I need to introduce you to the new me.

Oct 27, 2023

Hi, I’m Morgan now.

Oct 27, 2023

Published in
Practical by Design

Levels of zoom in Service Design

Service design requires working at several levels of zoom to effectively design and deliver quality experiences. Here is a model for…

Mar 20, 2023

A concentric diagram showing the different levels of zoom needed to properly do service design.

Mar 20, 2023

Published in
Practical by Design

Two years, two timezones, and one Future-State Experience Blueprinting course!

It took two years for us to travel to the future… and we are finally there! We are beyond thrilled to announce our brand new course…

Jan 18, 2023

Two years, two timezones, and one Future-State Experience Blueprinting course!

Jan 18, 2023

Published in
Practical by Design

Why we changed the format of the service blueprint

Service blueprinting is a core method of service design. However, the traditional format of a service blueprint undermines the value of the…

Dec 6, 2022

Graphic of people being confused by a diagram with question marks around them

Dec 6, 2022

Published in
Practical by Design

Why we renamed the service blueprint

One of the unique and core methods of service design is the service blueprint. But Erik and I have a problem with the name commonly used to…

Nov 15, 2022

Blueprinting diagram

Nov 15, 2022

Published in
Practical by Design

Your Guide to Practical Experience Blueprinting (book launch!)

We are beyond excited to announce the launch of our new book, Your Guide to Blueprinting the Practical Way.

Nov 8, 2022

Your Guide to Practical Experience Blueprinting (book launch!)

Nov 8, 2022

Published in
Practical by Design

A new era for getting Practical, by Design!

Announcing our new brand and a sneak peek at what’s coming later this summer!

Jul 25, 2022

Practical Service Design is now Practical by Design

Jul 25, 2022

Published in
Practical by Design

The difference between current-state and future-state service blueprinting

My definitive post breaking down the nitty gritty details of future-state service blueprinting.

Mar 15, 2018

The difference between current-state and future-state service blueprinting

Mar 15, 2018

Published in
Practical by Design

Dear Practical Service Design Community, it’s time to take this party to the next level.

An open letter from Megan Miller, Co-Founder of Practical Service Design

Apr 10, 2017

Dear Practical Service Design Community, it’s time to take this party to the next level.

Apr 10, 2017

Morgan Miller 🏳️‍⚧️

Morgan Miller 🏳️‍⚧️

He/Him – Chasing my purpose to connect, inspire, ignite, and empower others. Co-founder of www.practicalbydesign.co & working at Stanford University.

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