Morgan Miller 🏳️⚧️inPractical by DesignClosing up shop on Practical by DesignAfter 8 years of partnership, we’ve decided to close down our business and provide a last chance to purchase our blueprinting courses2 min read·Apr 23, 2024----
Morgan Miller 🏳️⚧️Hi, I’m Morgan now.I need to introduce you to the new me.5 min read·Oct 27, 2023--11--11
Morgan Miller 🏳️⚧️inPractical by DesignLevels of zoom in Service DesignService design requires working at several levels of zoom to effectively design and deliver quality experiences. Here is a model for…5 min read·Mar 20, 2023--1--1
Morgan Miller 🏳️⚧️inPractical by DesignTwo years, two timezones, and one Future-State Experience Blueprinting course!It took two years for us to travel to the future… and we are finally there! We are beyond thrilled to announce our brand new course…4 min read·Jan 18, 2023----
Morgan Miller 🏳️⚧️inPractical by DesignWhy we changed the format of the service blueprintService blueprinting is a core method of service design. However, the traditional format of a service blueprint undermines the value of the…9 min read·Dec 6, 2022--3--3
Morgan Miller 🏳️⚧️inPractical by DesignWhy we renamed the service blueprintOne of the unique and core methods of service design is the service blueprint. But Erik and I have a problem with the name commonly used to…5 min read·Nov 15, 2022--1--1
Morgan Miller 🏳️⚧️inPractical by DesignYour Guide to Practical Experience Blueprinting (book launch!)We are beyond excited to announce the launch of our new book, Your Guide to Blueprinting the Practical Way.3 min read·Nov 8, 2022----
Morgan Miller 🏳️⚧️inPractical by DesignA new era for getting Practical, by Design!Announcing our new brand and a sneak peek at what’s coming later this summer!5 min read·Jul 25, 2022--2--2
Morgan Miller 🏳️⚧️inPractical by DesignThe difference between current-state and future-state service blueprintingMy definitive post breaking down the nitty gritty details of future-state service blueprinting.14 min read·Mar 15, 2018--3--3
Morgan Miller 🏳️⚧️inPractical by DesignDear Practical Service Design Community, it’s time to take this party to the next level.An open letter from Megan Miller, Co-Founder of Practical Service Design8 min read·Apr 10, 2017----