Fostering Inclusivity in UX Design: The Power of Language and Collaboration

In the spirit of National Inclusion Week, we as UX designers play a vital role in making our designs, processes, and workplaces more inclusive. While discussions around inclusivity often revolve around design principles and company culture, one key aspect that deserves more attention is how we communicate and collaborate with people.

Inclusive Communication with Users and Customers

When we talk about inclusion, it’s crucial to remember that our users and customers are, above all, humans. Depending on the products and services we work on, some individuals may face challenges in expressing themselves, feeling comfortable or being confident during research activities. Here’s a simple but key principle to follow: Give them the time and space they need.

Example: On a past project, I conducted user interviews for a learning product. To be inclusive I included all neurotypes — people who learn in different ways and have different needs and challenges. I knew upfront that some participants would face communication challenges. In preparation for these interviews, I ensured to use inclusive language when crafting my research questions — for example using neutral words, and ask participants how comfortable they were to talk about their neurodiversity. When planning, I added extra time to the session to give time for people to think and speak. The results were eye-opening. By giving individuals the time they needed and using inclusive language, they felt more comfortable and shared invaluable insights. This experience has taught me a valuable lesson: always prioritise inclusive communication in research activities.

Inclusive Collaboration with Colleagues

As UX designers, we collaborate extensively with cross-functional teams and stakeholders. In these interactions, we often encounter diverse opinions and ideas. Regardless of how these opinions are expressed, it’s essential to assume positive intentions.

Tip: When working with stakeholders, remember that their feedback, no matter how critical or challenging it may seem, is often rooted in their desire to contribute to the project’s success. Approach these conversations with an open mind, actively listen and ask questions to understand their perspectives.

Conclusion

Incorporating inclusivity into our UX design practice goes beyond creating accessible interfaces and promoting diversity — it extends to how we communicate and collaborate with people. During National Inclusion Week and beyond, let’s embrace the power of inclusive language and open-minded collaboration. By doing so, we can foster a more inclusive environment at work, ensuring that everyone’s voice is heard and valued.

Let’s make inclusivity a cornerstone of our UX design practice.

Happy #NationalInclusionWeek

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