Moyo
21st century pilgrim. Ex-hermit, learning to embrace the scorching sun, the heavy rains, the caressing breeze... Warrior in training.
What the CEO did next was the key. He said, “Now, I’m going to summarize what you told me, and I’d like you to let me know if anything is missing or incorrect. OK?”
To Be a Better Leader, Learn This FBI Hostage Negotiation Tactic
Andy Raskin
3.3K77
Jeez! That was nice. It’s not so much what we say but how we say it.
