Interview design case study

Task 1: Password Recovery Flow for a Cryptocurrency App

Requirements:

• It is an Android app
• Use Components and Styles

My approach

1. I first started by researching what users are currently used to for password recovery for cryptocurrency apps. This involved downloading different cryptocurrency apps and testing their password recovery flow. I did this because one of the fundamental design principles that govern my work is always design for familiarity.
2. The second thing was coming up with a user flow diagram from my research, which will inform my UI designs and UX flow. In this instance, I noticed that most of the cryptocurrency app login flow is not the same as your traditional e-commerce & fintech recovery flows. However, there is a little more security in that your email or number has to be validated, and then you can proceed to log in.
3. Based on my research, if a user forgets their password, cryptocurrency apps use two recovery options, private key or answering security questions related to their account, e.g., wallet balance, last actions, etc. I always believe giving customers more options is better than one as it prompts self-service, and the customer is more likely to succeed with more options. So I added both and provided the customer an opportunity to contact support’ if both options didn’t work.

UI /UX design flow prototypes

Password recovery UI/UX flow for cryptocurrency App.

UI design screens: