Mrinal RaiUser or Customer ? User Journey or Customer Journey?Definitions are most non-defining activities. In a creative field, definitions define less and constrain more. It’s time that we develop a…Nov 17, 20162Nov 17, 20162
Mrinal RaiExperience Led, Data Informed &Tech EnabledDigital Transformation needs a cultural shift which goes beyond the idea of building capability and infrastructure. At the core of Digital…Jun 13, 2016Jun 13, 2016
Mrinal RaiAn Ode To My TeacherI met him in my second year of graduation, when he visited our institute as a guest lecturer. He was different. His energy was inspiring…Sep 8, 2014Sep 8, 2014
Mrinal RaiIn the Defense of ReadingIt was the winter of 1990 in Calcutta. I was 9 and my father walking me to school, on his way to work, six days a week was my favorite…Jul 25, 2014Jul 25, 2014