Always Send A Screenshot

It’s a pretty simple thing. Usually only takes a few seconds. Whenever you’re reporting an issue to any type of technical support, always send a screenshot.

If I had a million dollars for every time I’ve sent an email that said: “Could you send me a screenshot of what you’re seeing?” I’d be a multi-millionaire. Possibly a billionaire.

It can’t be overemphasized how helpful screenshots are to anyone that has to fix a problem. Many times, the person looking into your issue has no idea what you’re talking about. Other times, they can’t reproduce the problem you’re having, but once they have a screenshot, it’s almost immediately obvious what the problem is.

The awesomeness of screenshots applies to technical support people as well. Whenever you think you’ve fixed something or updated something, always send a screenshot to prove or demonstrate exactly what you’ve done and what it looks like to you. The reason is that if for some reason the customer’s cache isn’t updated or they’re looking at the wrong page then they’ll respond with basically the fact that you didn’t do what you said you did. And they’re annoyed and confused.

Screenshots on Mac and Windows are super easy to do.
Windows: https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
Mac: https://support.apple.com/en-us/HT201361

Never forget. Always send one!

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