Mathew PattersonAI, Curiosity, and the Future of Human Customer ServiceYou know those toy block sets, where you have to push a bunch of brightly colored shapes through matching slots? Red star block goes into…Aug 17, 2018Aug 17, 2018
Mathew PattersoninThe Customer Service Blog By Help ScoutHow MailChimp Bridges the Gap Between Support and ProductIn a small SaaS company, deep understanding of your customers is almost automatic. Developers answer support queries, designers ask…Feb 27, 2018Feb 27, 2018
Mathew PattersoninThe Customer Service Blog By Help ScoutHow Top Customer Support Teams Measure Performance“What gets measured gets managed,” said Peter Drucker, America’s father of management philosophy.May 2, 2016May 2, 2016
Mathew PattersonStop apologising to customers & start leading themWhat do I do to make you want me What have I got to do to be heard What do I say when it’s all over And sorry seems to be the hardest wordFeb 7, 20162Feb 7, 20162