Case Studies Overview

Niamh Aughney
Mar 1 · 3 min read

The first website evaluation I will discuss regarding UX Design improvements is iTutorGroup.

I completed a TEFL Certificate last year to teach english online. I wanted a remote job to earn extra cash for when I was a student in University. It proved difficult in finding remote work but easy to find a job should I want to move abroad. I found most TEFL remote jobs only hired teachers from America. My interview was successful with TutorABC and I began working from the comfort of my own home teaching children from Taiwan and China.

PAIN POINT

https://consultant.tutorabc.com/
https://consultant.tutorabc.com/
https://consultant.tutorabc.com/

In order to cancel your roster for the week ahead, it is divided into two segments; urgent and future. After testing out the interface, I found a very simple but effective improvement. I would forget to fill in the box with the reason and skip straight to submit. It actually doesn’t give a prompt to go back and fill it in, instead it accepts. I receive a confirmation that it is rejected and I have to go back and re-do the same procedure again.

Email
Email

Change: The Reason box should be moved down after selecting the dates.

It’s something so small and simple but yet so frustrating when it comes to user design.


Second evaluation: Bus Éireann

Irish Public Transit.

  1. Flexibility/Freedom:

If you click the back button nothing is saved and by default goes to ‘View Timetable’ the second button instead of staying on ‘Buy Tickets’.

Severity rating: 4 — usability catastrophe; imperative to fix

https://www.buseireann.ie/
https://www.buseireann.ie/
https://www.buseireann.ie/

2. Clean & Functional Design/Support Error Recovery:

There are no buses from 12am-4am so unsure why this is an option. There is no choice to include all the times throughout the day which is a disappointment.

The same goes for other options (4am-8am).

3. Clean & Functional Design/ Provide Help:

When clicked ‘Show Later’ the screen goes blank and if you scroll to the top theres an indicator something is wrong (unable to process your search).

Severity rating: 3 — major usability problem; important to fix

Ideation from completing Human-Centered Design, University of California, San Diego, Coursera.

Next steps will be to redesign these pressure points. If anyone would like a free audit/consultation you can contact: msaughney@gmail.com to get in touch directly.

Don’t forget to add me on Linkedin: https://www.linkedin.com/in/niamh-aughney/

Niamh Aughney

Written by

Marketing Consultant, Accenture https://twitter.com/AughneyNiamh

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