ong. I’ve been operating like an economist, in other words — an econo…ese lessons. After spending more than 50 hours in training for various forms of dispute resolution, I realized that I’ve overestimated my ability to quickly understand what drives now people to do what they do. I have overvalued reasoning in myself and others and undervalued pride, fear and the need to belong. I’ve been operating like an economist, in other words — an economist from the 1960s.
…s scarce only so long as it’s proprietary. (And information has a way of freeing itself with time.) Most of the interesting scarce resources are accumulating on the demand side: consumer preference, consumer intent, consumer loyalty, consumer impulse, consumer aggregation.