Fintech For Humans #3: Money Talks (Back)After 3 years of fallow, we resurrected London’s most fun fintech meetup to explore the impact of conversational interfaces on finance…Sep 19, 2018Sep 19, 2018
AI Etiquette: How do you speak to your voice assistant?To get the best out of home assistants at the moment, you need to have a patient understanding of the weaknesses and ambiguities of speech…Apr 5, 2018Apr 5, 2018
Published inNYC DesignWhy everyone needs a virtual cheerleaderHow to make your home assistant play intro music for you, keeping you cheerful and annoying your housemates.Mar 25, 2018Mar 25, 2018
Should smart assistant devices be more bossy?Some thoughts on the Assistant metaphor.Mar 18, 2018Mar 18, 2018
5 min workflow hack for making Video PersonasExtract immediate value from your user-research video footage by following these steps.Mar 5, 2017A response icon1Mar 5, 2017A response icon1
Design research question/response listA live list of examples of good/bad design research questions. I wrote this in response to requests for actionable examples to support my…Feb 18, 2017Feb 18, 2017
Doing product research interviews wellI’m currently writing guidelines for my product team to do their own interviews with customers. These are things that work for me. Please…Feb 17, 2017Feb 17, 2017
Christmas Emoji Challenge!You may have seen my #xmasriddles on Twitter or Instagram, here is a special Christmas Day emoji quiz. Guess the festive words with your…Dec 25, 2016Dec 25, 2016
How they do Design Research #1: Pree Kolari, eBayThese are some learnings that I found useful from Pree Kolari, Senior Director of Design Strategy and Research at eBay, in his interview on…Jun 6, 2016A response icon1Jun 6, 2016A response icon1
Fintech for Humans: Meetup #1Last week was the first (of many) meet-ups for Fintech for Humans. This here’s a quick overview of what went down.Aug 21, 2015Aug 21, 2015