Global Experience Design Director @ibm_ix. Design, technology, music, hockey, snowboarding & motorcycles. Opinions are my own.
Augmented reality is going to break a lot of those conventions, and profoundly transform UX design. On a basic level, designers have a lot more space to play with. While a conventional flat screen in…
People who believe in NPS believe in something that doesn’t actually do what they want. NPS scores are the equivalent of a daily horoscope. There’s no science here, just faith.
…re cheaper. They substitute a software program where otherwise a human operator would be necessary. Cost reduction, not user benefits, drive this evolution.