New to ServiceNow?

Are you new to ServiceNow? Don’t know where to begin?

Here are some references that will get you started! Read the whole article and don’t forget to bookmark this page. I’m pretty sure you will come back to this page later. :D

To get hands on with ServiceNow, the developer site https://developer.servicenow.com/ provides a great learning track. It takes us through all the necessary modules to understand the basics of ServiceNow. The documentation provided by ServiceNow covers every detail required to work on it.

**When you begin learning on the Developers website, make sure you choose the right instance. The latest instance is London.

To clarify doubts during work, SNow community is an incredible resource. Type a question in google and go to links with community domain. Example:

https://community.servicenow.com/community?id=community_question&sys_id=a89e3665db58dbc01dcaf3231f9619ec

BEST Practices blog:

Once you are done with the basics, this blog is an amazing resource to learn best practices. I strongly suggest you to go through this blog because ServiceNow as a platform will work well only if you know how to tweak it in the right way.

https://community.servicenow.com/community?id=community_blog&sys_id=6e7d6269dbd0dbc01dcaf3231f9619c0&view_source=searchResult

Collection of TECHNOW Videos:

Really helpful to improve servicenow knowledge (basics with tips & tricks)

Workflows:

ServiceNow Workflow automates multi‑step processes that occur between any combination of people and systems to help companies achieve better business outcomes. — ServiceNow

Workflows are an integral part of both ITSM and ITOM. To get started on workflow, refer the link below.

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/workflow/reference/getting-started-workflows.html

Basic Sample Workflow:

https://community.servicenow.com/cf0a0d86db14130468c1fb651f9619c0.iix

Relation between Service Catalog and Workflow + Making a basic Workflow:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0538590

What is REST Message:

The REST API provided in ServiceNow is really easy to use. I personally used the REST API to solve complex business problems. Here’s a link that will get you started on the same.

https://docs.servicenow.com/bundle/kingston-application-development/page/app-store/dev_portal/API_reference/RESTMessageV2/reference/r_RESTMessageV2MIDServerExample.html

Async REST Message:

When you are working with REST API Calls, it is suggested to use Async REST Messages to avoid job failures. For example, we can code an automated action in a workflow to interact with a 3rd party service and use Async REST message to avoid waiting for the 3rd party service’s response. Click on the link below to find out more.

https://docs.servicenow.com/bundle/kingston-application-development/page/app-store/dev_portal/API_reference/RESTMessageV2/reference/r_AsynchronousRESTMessageV2Example.html

Integrating Google’s DialogFlow with ServiceNow:

(Good resource to learn how ServiceNow REST API works)

As a beginner, I was curious to explore the potential of ServiceNow. While going through hundreds of videos on YouTube, I found this gem. The video below guides you in integrating Google’s DialogFlow with ServiceNow. After watching the video and exploring a little more, I was able to access data in various applications on ServiceNow via a dummy Chatbox provided by DialogFlow.

Huge thank you to Dhruv Gupta for making this video!

ITSM Guide:

If you are still confused about what ITSM is, follow the link below. ServiceNow provides a comprehensive guided setup to spin up the IT Service Management tool on an instance. Don’t forget to read the related links in the ITSM documentation.

https://docs.servicenow.com/bundle/london-it-service-management/page/product/it-service-management/reference/r_ITServiceManagement.html

Catalog Items:

Service Catalog

A company can provide services to its employees via the Service Catalog. The Service Catalog displays arrays of various services as catalog items. Click on the link below to find out more.

Widget Library:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/concept/widget-showcase.html

About Update Sets:

**VERY IMPORTANT**

http://www.servicenowelite.com/blog/2016/8/7/update-sets

Workflow Movement with update sets:

https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/workflow-administration/concept/c_WorkflowMovementWithUpdateSets.html

Query Performance improvement:

These links will help you understand various factors affecting query performance on your ServiceNow instance and to deal with slow queries.

https://community.servicenow.com/community?id=community_article&sys_id=0c3c6661dbd0dbc01dcaf3231f961947

https://community.servicenow.com/community?id=community_blog&sys_id=6b4da229dbd0dbc01dcaf3231f9619ad

A big thank you to the TechNow team for creating the episodes. Learning ServiceNow is both easier and fun.

Venkata Siva Abhishek Munukutla

Written by

|| Grad Student at ASU || Majoring in Information Technology || Passionate about ServiceNow ||

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