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I understand your desire to celebrate and relish a hard-fought victory in the 2020 presidential election. Now comes the truly challenging work. I’m not talking about the governing and administration. …


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In a previous article, we touched on strengths-based models for leaders. In this article, we’re going to dig into the whole concept of strengths more deeply and explore what they are and where they come from. …


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We’ve told managers for decades that in order for them to be successful as they progress in their careers, they need to be well-rounded. Both tactical and strategic, thoughtful and aggressive, commanding and humble, technically skilled and business-minded. The list goes on and on. …


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Not all performance issues are created equal. Obstacles to team member performance can be attributable to either a skill set issue or a mindset issue. Knowing which “set” it is allows you to appropriately coach the team member. …


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In the late 1970s, professor and business theorist Chris Argyris proposed that organizations learn in one or two loops, depending on their level of maturity. [Note 1.] His research has stood the test of time. Doing so even in light of all the new organizations, novel approaches to business opportunities…


Organizations obsess over collecting, aggregating, analyzing, reporting and holding their employees accountable for the customer view of transactions. But for some reason, they seldom if ever ask their employees how the transaction unfolded for them. Customer surveys and impromptu escalations to management provide customers multiple opportunities to grade the quality…


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Leaders and coaches have known for a long time that listening is at least as important as talking. But being well-known doesn’t guarantee the practice is followed or understood well enough to be effective.

Why is listening important for leaders and coaches?

The first reason a leader should value listening…


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A few years ago, a friend and I were exploring some less touristy areas in Paris. In spite of having a detailed map, we managed to do enough wandering that we’d gotten ourselves lost. After spending time trying to match rare street signs and landmarks to the map, I finally…


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It’s not unusual for career-minded people to build a significant portion of their professional reputation on being responsive, taking on additional responsibilities and pitching in on a regular basis. If Woody Allen was correct in saying that 80 percent of success is showing up, these highly-responsive team members should routinely…

Michael Wedman

My Why: To coach others compassionately so that they have the opportunity to discover their own success and value.

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