Tom McleodWorking With Me (Part 2): What I doThis is the second part of a series I’m writing that will hopefully allow everyone at Myagi to get a better view into the worlds of our…Feb 19, 2019Feb 19, 2019
Tom McleodWorking with me (Part 1): Who Am IIn the early days of a company (up to about 10), you spend a massive chunk of your time in the same “room” (physical or virtual)…Feb 19, 2019Feb 19, 2019
Tom McleodThe “Five Star” FallacyWhen we speak to retailers about their people goals, most are aware that their future success hinges on building great relationships with…Feb 10, 2019Feb 10, 2019
Tom McleodCreating a recruitment honeypot for retail companiesCreating a workplace where great people are banging down the door to work, should be the goal of any hiring manager. Anyone who has worked…Feb 24, 2016Feb 24, 2016
Tom McleodWhy You Should Invest in Retail TrainingA retail CFO asks his CEO: “What happens if we invest in developing our people and then they leave us?” CEO: “What happens if we don’t, and…Dec 3, 2015Dec 3, 2015
Tom McleodHow to Prove the ROI of Retail TrainingEvery responsible retail store manager wants to improve retail sales. Every brand that supplies their partner stores with merchandise wants…Nov 30, 2015Nov 30, 2015
Tom McleodWho Killed The Customer Experience in Retail?Some retail industry folks tend to look at customer service in retail as a compliance requirement — we greeted the customer as they walked…Nov 26, 2015Nov 26, 2015
Tom McleodWhy the Last 100 Feet is So Critical to Growing Retail SalesPeople ask me why I so often refer to the last 100 feet of the sale, and why it’s so important in retail. So, perhaps it’s best to start by…Nov 26, 2015Nov 26, 2015