UX Enhancements through Component Refinements
Project Overview
The project was to produce an MVP for an analytics portal of a multinational agency brokerage and financial markets technology firm specializing in electronic trading services and products for hedge fund and asset management clients, including tools for pre-trade analysis, trade execution, order management and post-trade evaluation.
The backend behind the product was complex. Processing large data sets, then filtering on specific attributes and/or then focusing on select data sub sets made keeping process fast a challenge. Every click or un-click resulted in a query to the database. The less clicks required to perform a task and the more efficient…
A Centralized Workspace to Promote Oversight and Consistency
Project Overview
As part of an evolving standardized ratings strategy, the application was created to allow for a consistent and simplified analytical process. The ultimate vision was an end-to-end work environment that could continue to evolve. The goal was to create a centralized workspace to enhance internal controls by providing greater transparency to allow for easier supervision by managers who are held accountable to regulators as well as the analyst community. Before embarking on next iteration for product, the team took a step back to access the products current performance.
Challenge: The overarching hierarchy of the product was based on concepts that…
Seamless Application Experience for Mobile Users
Project Overview
Industry research has shown that automobile owners are looking to move through the steps of purchasing and financing their vehicles in one place. They are looking to research online financing options, select a vehicle, and determine the purchase price of the vehicle online, prior to visiting the dealership.
Challenge: The approach called for offering customers a more seamless buying experience that allows them to shop for and purchase automobiles more efficiently.
Opportunity: Based on existing Analytics, a growing number customers were accessing the site on a mobile or tablet devices. It was clear that the old Auto Loan Application that…
Health Insurance Provider — Claims, Appeals & Grievances
Project Overview
As part of business and technology transformation initiative, the Appeals &Grievances (A&G) department replaced outdated and unsupported component content management system with the more agile and capable PegaRULES Process Commander platform to enable a more efficient Appeals & Grievances process. The new A&G platform was implemented in multiple phases, with each phase enabling complete A&G capabilities with automation aligned with specific organizational lines of business.
Challenge: The department was tasked to reduce the labor cost for case processing and administrative managerial cost to oversee operations while maintaining the quality and consistency necessary to avoid of non-compliance penalties.
Opportunity: Guided process…
A New Start for a Windows-based Desktop Application
Project Overview
CellSmart POS was designed by store owners and users appreciate how “closely it matches the day-to-day activities of a cellphone stores.” The customer base has grown to +1,000 stores primarily through word of mouth.
Challenge: The company needed to create a simple and user friendly product for the next version released. The point of the highest customer cancelations happened within 30 days of installing the product. The most common reason customers gave was the steep learning curve.
Opportunity: CellSmart plans to convert from a desktop-based application to a browser-based application with their next release.
Goal: Adapt the feature rich POS…
An Apple Watch app that combines Nintendo’s most popular console games with the physical engagement of their Wii Fit U.
Project Overview
The Nintendo brand personality is known for being fun; their tagline is “Putting Smiles of the Faces of Everyone Nintendo Touches”. As part of the User Experience Design Immersive, our 2 person team focused our project on finding areas of opportunity for this iconic brand. We proposed expanding the gaming opportunities for existing Nintendo users to promote the characters and games to those who are not already existing fans.
Challenge: Most fitness apps fail to help people enjoy exercising. Users lose interest in the apps. The lack of motivation can lead to problems associated with inactivity and weight gain.
Opportunity…
Introducing individual-to-organization transfers in a peer-to-peer payment app
Project Overview
As part of the User Experience Design Immersive, the objective of this group project was to integrate a new feature into the established structure of an existing product. The group consisted of 3 User Experience Designers.
