So I’m not alone? I must say I find that comforting. The time I could’ve saved by just emailing my hosting company is embarrassing to be honest, but you live and learn and I get a fun story to tell readers about.
And it’s so true about going for premium themes instead of wrestling with free ones. Free themes are great and a good option to have for those with limited budgets, but if you’re picky (like I am) you’ll end up never getting satisfied with the design. I was fortunate to be introduced to my theme and site-builder early on and haven’t regretted the investment one bit. If you’re going to spend money on anything, it should be your theme.
Best of luck to you going forward!