“Everything around you was designed by people no more experienced than you. Only four and a half years ago, we were operating out of a 3 bedroom apartment, and we had fewer resources than you have now. Back then, we dreamed of being able to hire the best people in the world. We have now hired you. You are here to change things. If we didn’t want anything to change, you would not be here.”
Good software is uncommon because writing it is hard. In the abstract, we all know that it is hard. We talk incessantly about how it’s hard. And yet, we also collectively seem shocked — just shocked! — when the expectable happens and the software we’re exposed to or is working on turns out poor.