User stories.

#30dayUXchallenge [Day 14]

Natalia Rey
Nov 14, 2017 · 4 min read

Hey stranger! We are almost halfway through this great #30dayUXchallenge, so if you are keeping up, reading the articles, you are learning and sharing with us, so… a big clap for you!

Today we are going to talk about User Stories.

User stories — TO-BE experience (storyboard format)

As designers, we need to be focused on stories whose goal is to describe some aspects of a particular experience in a particular context, lived by a person.

A user story can be written, storyboarded or even recorded — audio or video.

User stories — TO-BE experience (storyboard format)

Welcome to the ‘User-Focused Era’

User Stories — in Software Development

They are slightly different per company but they mostly follow this pattern: “As a [ role of a person ], I want [ capability ] so that [ receive benefit ]”
embedded in a big value that we are going to provide to our end user.

It is a pity to see that sometimes in development we get confused we create the description in a way that is more a ‘system requirement’.

When we develop systems that interact with human beings we need user stories to describe who is going to interact with what and in which particular context.

*Ecosystem requirements are needed too when we have well-defined user stories, what the system needs to do in order to build the user story but we shouldn’t start with them.

As a User Experience Designer I want to see the TO-BE experience we’ve planned split on several user stories ranked on a list so that I can follow up the solution that we are going to build.


As a User Experience Designer I want to see a user story with all the ecosystem requirements belonging to it so that I can make sure we build the ‘To-Be Experience’ that we’ve planned before.

*Ecosystem: (in general use) a complex network or interconnected system.

User Stories — in UX Design

Good listening skills

Good storytellers

I strongly recommend to start mapping the experience out and then from there, you can extract the stories that make substantial changes on it. You can even use the jobs to be done format.

Different ways to use them

Here I’m sharing 4 situations when you might need to share your user stories with other people:

. Illustrating user research findings.
. Pointing out some interactions we may need to fix.
. Reviewing a design concept — keeping the user centred focused.
. Describing the new experience we are going to provide.

User stories — Research findings

Ranking User Stories

Well done! This is the best part of the process.

If you now are in the situation to rank them, now it’s time to fight and get ready for a real time-constrains war.

Don’t let them money-makers to win. Fight for your users, let them talk through your stories and be your ambassador.

We are here to listening. Share your experiences. Share your love :)

Natalia Rey — UX Designer at RedGate, mom of 2 little creatures & illustrator on her spare time

This post is part of the #30dayUXchallenge: you can read more about why we started it here, and don’t forget to follow us on Twitter and Instagram!

Originally published at on November 14, 2017.

Natalia Rey

Written by

User experience designer. Say hi @mikitcha.